Shipping policy

Processing Time

Orders are typically processed within 1-3 business days after payment confirmation, excluding weekends and holidays.

Shipping Rates and Methods

 We offer standard and expedited shipping options. Shipping rates are calculated at checkout based on the weight and destination of the order.

 Shipping Times

Shipping time will vary depending on the destination. Standard shipping generally takes between 5-10 business days for domestic orders once your order has been processed.

Expedited shipping options are available for faster delivery and will be displayed at checkout with estimated delivery times.

International Shipping

International shipping rates and delivery times vary by country and will be calculated at checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

You can track your order using the provided tracking number through our website or the carrier's website.

 Delivery Issues

In the rare event that your order is delayed or lost in transit, please contact our customer support team at info@ellylsia.com with your order number. We will work with the carrier to resolve the issue promptly.

Order Changes and Cancellations

Once an order has been placed, changes or cancellations may not be possible if the order has already been processed. Please contact us immediately if you need assistance.